General terms and conditions

1. Basic Provisions

These GTC regulate the relations between the parties to the purchase contract, where on one side is DIRECT ALPINE s.r.o., IČ 27277364, DIČ CZ27277364, with its registered office at Kateřinská 138, 460 14 Liberec, phone: 482 751 885, email: office@directalpine.com, as the seller (hereinafter referred to as "Direct Alpine") and on the other side is the consumer as the buyer (hereinafter referred to as "Buyer"). A consumer is any individual who enters into a contract with Direct Alpine or otherwise deals with Direct Alpine outside the scope of their business activities or independent professional practice.

2. Conclusion of the Contract / Contract Language / Correction of Entered Data

By entering into a purchase contract, Direct Alpine agrees to deliver the goods subject to purchase and transfer ownership to the Buyer, and the Buyer agrees to accept the goods and pay Direct Alpine the purchase price.
Direct Alpine recommends that Buyers place orders through the e-shop using a registered profile on directalpine.com. In the case of public internet access, it is further recommended that the Buyer log out of their profile after placing an order.

Prices are final, i.e., including VAT and all other taxes and fees that the consumer must pay to obtain the goods. This does not apply to any shipping or cash-on-delivery fees. Promotional prices are valid until stocks run out or for a limited period.

The presentation of products on the e-shop website does not constitute a legally binding offer but is only an invitation to submit an order. To initiate the ordering process, the customer must first add the desired item to the shopping cart by clicking the appropriate button on the product page.

Before submitting the order, the entire content will be displayed again, allowing the Buyer to modify the order and the entered information. The Buyer submits a binding proposal to conclude the purchase contract by clicking the "Order with Obligation to Pay" button in the shopping cart view. The Buyer will then receive an email confirmation of receipt of the order, including its acceptance. The acceptance of the order concludes the purchase contract between Direct Alpine and the Buyer.

If the ordered goods cannot be delivered, for example, due to being out of stock, the acceptance declaration will not be sent. In such a case, the contract will not be concluded. We will inform you immediately and refund any payments already received without delay.

We reserve the right to deactivate or delete customer profiles, especially if they have been inactive for more than twelve months, contain incorrect or outdated information, or if the Buyer violates their obligations under the purchase contract concluded with us.

The contract is concluded in Czech. The contract text is stored in accordance with personal data protection regulations. The Buyer will receive the contract acceptance statement and these GTC via email upon contract conclusion and has no access to the contract text by any other means.

In case of complaints, the Buyer may contact Direct Alpine, which will address the complaint promptly.

3. Reservation of Ownership

Until full payment is made, the delivered goods remain the property of Direct Alpine.

4. Rights in Case of Defective Performance and Warranties

Your rights in case of defects and warranties are governed by our Complaint Procedure and the relevant legal provisions of Czech law (especially the provisions of §§ 2099 to 2117 and §§ 2161 to 2174 of the Civil Code), unless otherwise stipulated or modified in our Complaint Procedure. The Complaint Procedure is part of these General Terms and Conditions.

In case of defects or inquiries, please contact:
by mail: DIRECT ALPINE s.r.o., customer service, Kateřinská 138, Liberec XVII-Kateřinky, 460 14 Liberec
by email: office@directalpine.com

5. Consumer's Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day you or a third party other than the carrier designated by you takes possession of the goods, or:
a) the last piece of goods, if you ordered multiple pieces of goods delivered separately within a single order;
b) the last item or part of goods consisting of several items or parts; or
c) the first delivery of goods if the contract provides for regular delivery over a specified period.

You can withdraw from this contract by making an unambiguous statement addressed to DIRECT ALPINE s.r.o., customer service, Kateřinská 138, Liberec XVII-Kateřinky, 460 14 Liberec, phone: 482 751 885, email: office@directalpine.com (for example, a letter sent via the postal service or an email). You may use the attached model withdrawal form (see Appendix 1 of these GTC), but it is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your chosen delivery method, which differs from the least expensive delivery method we offer), without undue delay and no later than 14 days from the day we received your withdrawal notice. We will refund you using the same payment method you used for the initial transaction unless you have expressly agreed otherwise. In no case will you incur additional costs due to this refund. We may withhold the refund until we receive the returned goods or until you provide proof of having sent the goods back, whichever occurs first.

You must return the goods without undue delay and no later than 14 days from the date of withdrawal from this contract to DIRECT ALPINE s.r.o., customer service, Kateřinská 138, Liberec XVII-Kateřinky, 460 14 Liberec. The deadline is met if you send the goods back before the 14-day period expires. You will bear the direct costs of returning the goods.

You are only responsible for the reduction in the value of the goods resulting from handling them in a manner different from what is necessary to familiarize yourself with their nature, properties, and functionality.

Exclusion of the Right to Withdraw from the Contract

According to Section 1837 of the Civil Code, the right to withdraw from the contract does not apply to the following contracts:
a) for the supply of goods made to the consumer's specifications or adapted to their personal needs (Section 1837 letter d) of the Civil Code).
Instructions for Withdrawal

To offer our customers the lowest possible prices, we ask Buyers to follow these instructions. Compliance with these instructions is not a condition for withdrawal, which is valid even if you do not follow the instructions below.
Please avoid damaging and soiling the goods. If possible, return the goods in their original packaging and with all packaging components. If necessary, use an outer protective package. If the original packaging is no longer available, please use appropriate packaging that provides sufficient protection against damage during transport to avoid damage due to inadequate packaging.

6. Payment Conditions

Direct Alpine accepts the following payment methods:

a) advance payment by bank transfer,
b) cash on delivery upon receiving the goods (the carrier collects the cash from the customer – the Buyer also pays an additional cash on delivery fee, see information on the "Delivery Methods" page),
c) card payment.

7. Delivery Conditions

Direct Alpine offers the following delivery methods, the details of which can be found on the "Delivery Methods" page:
a) GLS delivery
b) Pickup at GLS ParcelShop
c) Zásilkovna – parcel to hand
d) Zásilkovna – box/branch

The specific delivery price is displayed during the order process before the order is submitted.
Gift vouchers are sent via email.

Buyer's Rights and Obligations Regarding Delivery

The Buyer is required to immediately check the condition of the delivery with the carrier upon receipt (number of parcels, intact company logo tape, damaged box) according to the attached shipping document. The Buyer has the right to refuse to accept a delivery that does not comply with the purchase contract, such as being incomplete or damaged. If the Buyer accepts such damaged goods from the carrier, it is necessary to describe the damage in the carrier's handover report.

Incomplete or damaged deliveries must be promptly reported via email to DA_service@directalpine.com, a damage report must be written with the carrier, and this report must be sent to Direct Alpine without undue delay via email or post.
A later claim regarding incompleteness or external damage to the shipment does not deprive the Buyer of the right to make a claim, but it does give Direct Alpine the opportunity to prove that there is no discrepancy with the purchase contract.

8. Governing Law / Jurisdiction

The law of the Czech Republic applies, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you placed the order as a consumer and had your habitual residence in another country at the time of the order, the application of mandatory legal provisions of that country is not affected by the choice of law according to sentence 1.

9. Out-of-Court Dispute Resolution

If a consumer dispute arises between Direct Alpine and a consumer from the purchase contract or a service agreement that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution to the designated entity for consumer dispute resolution:

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24, 120 00 Prague 2
Email: adr@coi.cz
Web:  adr.coi.cz

The consumer can also use the online dispute resolution platform, which is established by the European Commission at http://ec.europa.eu/consumers/odr/Spotřebitel může využít rovněž platformu pro řešení sporů online, http://ec.europa.eu/consumers/odr/.

These GTC are valid and effective from September 15, 2024.

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